Walking A Very Fine Line
(My husband and I have just walked into the library, when we hear another patron berating one of the employees.)
Patron: “Nobody told me I had library fines! Now I can’t even use the library computer cause of that and it is an EMERGENCY!”
Employee: “Most people know to check when their books are due, to prevent having fines.”
Patron: “I can’t be bothered with that! I’ve told all you employees multiple times! I expect you to personally CALL me the night before I have a book due. EVERY TIME.”
(At this point, the employee, my husband, and I are biting our lips to not laugh out loud at her ridiculous request.)
Employee: “Well, I’m sorry about that, but due to the number of people on file, we can’t personally keep track of your books. That’s why we print out receipts with due dates.”
Patron: “USELESS! THOSE ARE USELESS TO ME! Oh, and don’t you DARE try emailing me either! My email is only for certain uses and getting emails from this library is not one of them! I will get extremely angry if you email me! I’ll just ignore it!”
(She continues to berate the employee for her own mistakes, and finally leaves after paying her ridiculous amount of fines. My husband and I go up to the employee.)
Me: “You handled her so well! I’ve worked in customer service before, and you were definitely a lot nicer than I would have been. I just paid off my library fine, and it’s really not that hard to keep track of when things are due and what I owe.”
Employee: *sighs* “Oh gosh, thanks. Sometimes… people… ugh… just people. Sometimes people suck.”
THIS IS MY LIFE AT WORK. (note: I didn’t write the above story but it’s nice to know it’s not just my local customers who don’t seem to understand book return dates…)
- me watching the Olympics: oh wow, that was impressive!
- announcer: ANOTHER DISASTROUS MISTAKE!
I keep looking at the flood in my garden and I remember the last time it flooded, I had 5-6 boxes of books in my shed which got ruined. I’ve been searching them on ebay for a while now, I’d love to rebuild my collection.
Q:4, 679. Waaaaaaaaaaaaah #whoami #thatsright #tumblrfamous #imgoingtobednow #thankyougoodbye
If you don’t leave me alone I’m going to call the police